Contact

How to reach us

Email us at [email protected]. We reply within 1-2 business days (Japan time).

Before you write

These pages answer most questions:

• FAQ: region and language questions
• Store Information: shipping and returns
• Terms & Conditions

About an order

Please include your order reference (format FH-XXXXXX) or the email address you used at checkout, so we can find your order quickly.

No phone support

We do not offer phone support. Email is the only way to reach us.